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Natterbox Limited

Supplier
Croydon United Kingdom

+44 203 510 0500

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Contact Information

  • Company
  • Natterbox Limited
  • Online Social Profiles
  • Phone Number
  • +44 203 510 0500
  • Location
  • No 1 Croydon
    12-16 Addiscombe Road,
    Croydon, England CR0 0XT
    United Kingdom

Company Details

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  • Partner Status
  • Salesforce AppExchange Partner
  • Honors & Awards
  • "Voice & CRM Integration Specialists of the Year 2017 " - CV Technology Innovator 2017 Awards
    "Best Cloud-Based Voice Services Platform 2017" - - CV Technology Innovator 2017 Awards
    Salesforce Demo Jam Winner London 2017

Natterbox Limited

Natterbox delivers a Cloud based telephony platform, operating both as a Cloud Software Vendor and as a full Telecommunications provider, allowing us to provide a quality end to end  telephony platform and service for our clients.

Natterbox is unique as the worlds 1st and only end to end telephony service to run 100% inside the Salesforce platform and enable customers to mix Salesforce and non Salesforce users, desk-phones, soft-phones, web-phones and mobiles all under one system. Natterbox empowers businesses to use live CRM data to deliver personalised and shortened phone journeys, with high call quality around the globe (through our own 8 Data Centre locations).

Natterbox is proud of the customer base it attracts, with names such as Groupon, Legal and General, Yodel, Majestic Wines, Alzheimer’s Society, Reed.co.,uk and British Safety Council as clients.  

“Natterbox has delivered at least an hour a day in productivity gains for each user. This equates to an estimated £4000 savings per user and a £200,000 annual saving across the business. All this for a solution that cost no more than our previous telephony system which delivered a fraction of the benefits. The consultants are our revenue- creating engine and Natterbox has made them significantly more productive and able to deliver a high quality customer experience. You always hope the vendor organisation matches the product and in that respect Natterbox also exceeded our expectations with the quality and honesty of their project management, support and being open to discuss future developments. This was a stark contrast with the other suppliers we tried and reflects the great recommendations we received from other Natterbox customers.” David Sinclair, Head of IT and Infrastructure, Engage Partners

“Both our business and the customer experience has improved since we deployed Natterbox. Now we have comprehensive data capture, the agent always has current information about the customer available for every call. This means they deliver a better customer experience which results in higher conversion rates and higher sales. This along with reduced administration time has resulted in a 50% increase in agent productivity.” Paul Ebert, Global Head of Sales, Funding Circle

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